Frequently Asked Questions

Q. How do I order online?

A. Click Sign Up at the top of the page and follow the prompts. You can also choose our free, 14-day free trial.

Q. If I want to renew is there a discount?

A. Discounts are available for 10 or more licenses. Contact us at btscustomerservice@bidtracksell.com for bulk pricing.

Q. I have to close my account. What's the process?

A. Per the Terms and Conditions, you must notify customer service in writing at btscustomerservice@bidtracksell.com 30 days prior to your renewal date.

Q. What if I'm not familiar with Salesforce?

A. You do not need to have knowledge of Salesforce or have an IT person to use Bid Track Sell. Bid Track Sell is pre-programmed and ready to start using the moment you download the app.

Q. Do you offer training?

A. Bid Track Sell offers a start-up training session which is included with your purchase. We want you to have a successful launch and be comfortable with the system. Submit a request for free training for you or your team here.

Q. My business is based in the UK. Do you accept international members?

A. Yes, we're pleased to offer memberships to any business worldwide.

Q. I have a rep firm with over 50 sales reps in the field. How do I get all of them using your system?

A. Each sales rep simply needs a Bid Track Sell license for access. Groups of more than 10 should schedule "On-Boarding" training which we will be happy to facilitate.

Q. Do you offer corporate discounts?

A. Discounts are available for 10 or more licenses. Please contact us at btscustomerservice@bidtracksell.com for details.

Q. I'm not familiar with recurring monthly memberships. Can you explain how yours works?

A. Bid Track Sell is an annual recurring membership billed to a valid credit card 30 days prior to your renewal date per the Terms and Conditions.

Q. What major credit cards do you accept? 

A. We accept Visa, Mastercard, American Express and Discover.

Q. Can I pay with a company check?

A. Yes. However, you will not be able to set up your membership online. Please contact us directly at btscustomerservice@bidtracksell.com and one of our associates will assist with the signup process and billing.